How to Use the Indonesian Passport Auto-gate System

IVS Auto-gate
Foto: Fikri/ANTARA

Traveling through Indonesia’s busiest airports is now easier thanks to the new auto-gate system by the Directorate General of Immigration. These automated gates, found at Soekarno-Hatta International Airport in Jakarta and I Gusti Ngurah Rai International Airport in Bali, speed up the immigration process. Eligible travelers can scan their passports and verify their identities in seconds. This upgrade improves security and cuts down wait times, making international travel more convenient. 

Passport Eligibility

Wondering if your passport qualifies for the auto-gate system? Eligible passports include:

  1. For Indonesians:
    • electronic passports (e-passports)

    • polycarbonate electronic passports (e-passports)

    • non-electronic passports

     2. Foreign nationals\’ electronic passports, provided they also hold an e-VoA (Electronic Visa on Arrival) or eVisa for Indonesia

Restrictions on Use

While auto-gate systems are designed to facilitate quick and easy passage through immigration, certain individuals cannot use this service:

  • Children under 14 years old Children traveling with parents must go to the immigration counter for manual processing. Unaccompanied minors should directly visit the immigration office at the airport for assistance

  • Travelers with invalid documents or criminal records

How to Use the Auto-gate System

Using the auto-gate system is a straightforward process that typically takes between 15-25 seconds. Follow these steps for a seamless experience:

    • Ensure your entire face is clearly visible; remove hats, masks, or any accessories that cover the face

    • Open the passport cover before scanning

    • Place the passport\’s biodata page on the scanner with the page facing up

    • Look at the screen in front of you for facial recognition

    • If the data matches, the auto-gate will open, allowing you to proceed

The auto-gate system integrates facial recognition technology with Border Control Management to ensure security and efficiency. If any issues arise, such as using an invalid document or having a criminal record, the gate will remain closed and display a red light.

This system makes travel easier by cutting down wait times and making sure identity checks are more accurate at Indonesian airports. So what are you waiting for? Whether you\’re visiting Indonesia for business, leisure, or other purposes, we can make your trip even easier and more enjoyable. For visa assistance, our experts in are ready to help you, and for document legalization needs, we are available here.

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